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Frequently Asked Questions.

What if I do not like my event/celebration itinerary?

The Scene Setter package does not include revisions to your package. However, our Trend Setter and Jet Setter packages allow for three changes to an itinerary up to 48 hours before the event/occasion starts.We want to make sure that you are happy with the event details.

Can I cancel my package?
We understand that plans change. Here are the scenarios in which a package can be cancelled and what we do to adhere to your request. If you meant to choose a different package, we will cancel your original order and process a new order for the new package.
Scene Setter
If you want to cancel your package before your itinerary is received we will credit your account for a free itinerary to be used within one year. If you want to cancel your package after your itinerary is received, we will not issue a credit as the service has been completed and delivered.
Trend Setter and Jet Setter
If you want to cancel your package before you have approved your itinerary, whereas arrangements have not been made on your behalf, however, the itinerary was produced, and delivered to you we will credit your account for a free itinerary to be used within one year. If you want to cancel your package after you have already approved your itinerary, whereas arrangements have been made, you are subject to the cancellation policies of that establishment or vendor. We will credit your account for a free itinerary to be used within one year.
Please realize and take into consideration, immediately upon check-out your file is assigned to a Social Setter who takes the time to compile your itinerary by doing research, contacting locations, and other applicable duties are conducted on your behalf.
What if I have a bad experience at the places you book for me?

While we are not responsible for what happens when you visit other establishments that are included on your itinerary, we encourage you to tell us about your experience so that we can most certainly file a complaint on your behalf and work towards a remedy for you based on your experience. If you did not have a good experience where you visited during your event, please contact us at escalations@thesocialsetters.com. One of our representatives will contact you to get your feedback. This applies only to the Trend Setter and Jet Setter packages. The dispute process with a merchant or vendor does not apply to the Scene Setter package.

What if I do not receive my event/celebration itinerary?

If for some reason there was a technical error and you did not receive your itinerary within the timeframe promised, you will be refunded the cost of your package immediately and we will provide you with an itinerary at no cost.

If I need to contact Social Setters, how will you be able to identify my event/celebration?

When you contact us, please provide your name and phone number, anyone here at Social Setters will be able to access your file. If you happened to purchase the Jet Setter package, you should also provide our phone number to your guests or attendees so that we can help you field requests and deal with issues the day of your event. All they will need is your name and phone number, as well as the event type.

Can I gift a package to someone?

You sure can! Wouldn’t it be awesome to surprise someone with the gift of a great experience. We’ll work with you to develop an itinerary OR you can simply send us their info and pay for a package then we’ll contact them for the details. For more information on gifting, just contact us.