Frequently Asked Questions.
What kind of packages do you offer?
Here at Social Setters, we offer planning packages. That means you are paying for us to devise, create, and plan your special occasion; whether it is an event or trip, and no matter what you are celebrating we plan it. Basically you are hiring an Event Planner for less than a fraction of the cost. This is a completely virtual, online, planning experience. You’ll Zoom, email, call or even text your assigned Social Setter, it will be like having an event or travel planner in your back pocket.
* All packages have a different level of service based on your needs.
Can I speak to someone first before choosing a package?
Of course! You can go to the start planning section of our website, and start filling out the Start Planning form. Before you check out, if you still have questions a Social Setter will contact you to schedule an appointment to discuss your event.
Are there reoccurring charges or do I only pay one price for the planning package?
There are no reoccurring charges. You just pay the planning fee once. So if you choose the Scene Setter package, your total is $39.99, if you choose the Trend Setter package, your total is $59.99 and if you choose the Jet Setter package, your total is $149.99.
What is the difference with the process if you are planning an event vs. traveling?
Your event planning experience with us will be very similar to a traditional event planner in that we will source all of your vendors that could include a Caterer, Rentals, Decor, Specialty Items, Musicians or Entertainment, etc. We’ll also curate menus, signature cocktails, come up with activities, timelines we will design and plan your entire event and work with all the vendors to make your event happen. We do this in a virtual capacity to keep your Event Planning costs low so that you can actually afford to hire an Event Planner for all of life’s occasions and milestones.
When it comes to travel planning, the biggest difference between us and a travel agent is that we are actually developing a complete travel itinerary, like literally timestamped from the beginning of your trip until the end. We’ll fill your days with excursions and activities, or relaxation, it all depends on what you choose as your preferences when completed our questionnaire.
And then after doing all that, we’ll book and make all the arrangements for you.
Whatever we plan for you will NOT be boring and you can rest assured, it will be EPIC! We take the guesswork and stresswork out of making plans!
What if I do not like my event plan or travel itinerary?
The Scene Setter package does not include revisions to your package. However, our Trend Setter and Jet Setter packages allow for three changes to an event plan or travel itinerary. We want to make sure that you are happy with the celebration details.
When will I receive the revisions I requested to my event plan or travel itinerary?
Your Social Setter has up to 48 hours to make your revision request.
You Social Setter has up to 72 hours to make your revision request.
*The Scene Setter package does not offer revision requests.
Can I cancel my package?
If I am traveling with a group, how does that work?
Anyone who is traveling will be required to complete a Travel Information Sheet which you can complete on their behalf with their permission. All group travel must be paid for with the Debit or Credit Card indicated on the Credit Card Authorization Form supplied by you at the time the event plan or travel itinerary is approved. We do not manage group travel fund collection (if you are collecting money from each traveler for the trip). Your Debit or Credit Card must have the funds to cover any deposits or other transactions at the time of booking. We do not wait for bank transfers to process payments.
What if I have a bad experience at the places you book for me?
While we are not responsible for what happens when you visit other establishments, work with the vendors selected, etc. that are included on your event plan or travel itinerary, we encourage you to tell us about your experience so that we can most certainly file a complaint on your behalf and work towards a remedy for you based on your experience. If you did not have a good experience where you visited during your celebration or had a bad experience with a supplier or merchant, please contact us at firstname.lastname@example.org. One of our representatives will contact you to get your feedback. This applies only to the Jet Setter package. The dispute process with a merchant or vendor does not apply to the Scene Setter or Trend Setter package.
How will you book my arrangements and how long does that process take?
Upon Approval of your Trend Setter or Jet Setter event plan or travel itinerary, you will receive a Credit Card Authorization Form (and Travel Information Sheet, if applicable), to complete and return to your Social Setter. It is very important that you provide this information immediately or as soon as possible as accommodations, estimates, and pricing can change. Upon receipt based on the package your Social Setter will confirm your plans utilizing the Credit Card Authorization on file.
Your Social Setter has up to 48 hours to make your reservations, bookings, etc.
You Social Setter has up to 72 hours to make your reservations, bookings, etc.
This process does not apply to the Scene Setter package.
If for some reason the reservations or bookings are not completed within the timeframe aforementioned, your Social Setter will contact you as to why the arrangement has not been made. Often times the reason is related to the policy of the third party merchant or service provider.
Do you plan Weddings?
What if I do not receive my event plan or travel itinerary?
If for some reason there was a technical error and you did not receive your event plan or travel itinerary within the timeframe promised, you will be refunded the cost of your package immediately and we will provide you with an event plan or travel itinerary at no cost.
If I need to contact Social Setters, how will you be able to identify my event/celebration?
When you contact us, please provide your name and phone number, anyone here at Social Setters will be able to access your file. If you happened to purchase the Jet Setter package, you should also provide our phone number along with your Social Setters’ number to your guests or attendees so that we can help you field requests and deal with issues leading up to and the day of your event. All they will need is your name and phone number, as well as the event type.
Can I gift a package to someone?
You sure can! Wouldn’t it be awesome to surprise someone with the gift of a great experience. We’ll work with you to develop an event plan or travel itinerary OR you can simply send us their info and pay for a package then we’ll contact them for the details. For more information on gifting, just contact us.